Assessment task: Live Case study and Group Report

Assessment task: Live Case study and Group Report

Weighting: 40%

Date/time/method of submission:
Friday 08 January 2013 at 3pm. (1 copy to TC375 and 1 electronic copy via Turnitin). Scripts not submitted through Turnitin will not be marked
Submit ONE paper copy and put all student numbers on the cover sheet. Submit ONCE on Turn-it-in.

Word count or equivalent: 2000 words

Assessment criteria:
The following learning outcomes are assessed in this assignment:
L04, L05 & L06.

Assessment briefing:

• In order to complete this assessment you are required to attend an interview with a Housekeeping Manager/Assistant at a hotel (any star rating). All group members must attend the interview. It is imperative that you attend punctually and be fully prepared. It is CRUCIAL that you start to organise this interview in the first weeks of the module.
• All students must contribute equally in the preparation, investigation and report submission. It is therefore imperative that you all cross fertilise at all parts of the process as if some students do not know the reports content this will impact the whole of the groups final report mark.
• It must be completed in report format and follow the below template when submitting
• You must investigate all the areas required
• You must include academic theory throughout your report and use the Harvard convention throughout the report.
• In order to complete this assessment successfully it is important that the interview is well planned and structured. You will need to meet in your groups of four in advance and plan your interview strategy. You will need to have undertaken secondary research on the topics listed above and formulated your questions in advance.
• It should be well presented in appearance, without spelling or grammatical errors and figures, charts and tables used as appendices to enhance visual appearance
• Please inform your lecturer if you have not secured an interview by week 8 (23 November 2012)

The assignment brief

The assessment requires you to undertake an interview with a Housekeeping Manager/Assistant Manager of a hotel (minimum 50 rooms). You are required to carry out fact finding research on the following:

? the key challenges facing housekeeping managers
? the role of outsourcing within the housekeeping (HK) department
? safety and security issues to be followed in HK
? environmental policy in the HK department
Once you have collected the data you must compare it with academic theory and identify any gaps or, similarities. Then you must provide recommendations. This must be submitted in the form of a written group report.

Marking grid and criteria:

Required Marks
Executive Summary
(max 250 words)

Introduction and Methodology
Hotel background

Process carried out to plan interview, organise questions and collect data
15%
Primary data collection and comparison with secondary literature In this section you should compare your findings from the interview with the theory in books. Investigate if there are any similarities, differences or gaps between the real thing and the books and explain why you believe there are gaps.
The subjects you must include are:
• the key challenges facing housekeeping managers
• the role of outsourcing within the HK dept
• safety and security issues to be followed in HK
• environmental policy in HK department 50%
Conclusion and Recommendations Based on your investigation provide 5 recommendations to be passed onto the executive housekeeper on areas where they can improve their HK operation 20%
Harvard referencing In text and list of references should be in Harvard convention – minimum 12 sources to include books, journal articles, professional press articles and relevant websites 10%
Appendices Any evidence collected should be submitted in the appendices 5%
Additional information of the assessments is given in the Assessment section at the end of this module study guide.

This module has the following assignment.
Assignment 2: Individual Report
Number: 2
Timing: Week 1
Submit Week 13 1500 words with an allowed 10%
Weighting: 60%
Assessor: Module tutor
Pass requirements

Above 20% for each assessment with a total of 40% overall.

Assessment two Report

The event title is – 5 star hotel make cooperate events for blackberry company.

You are to attend the briefing of the above that event
You are then to compile a report and evaluate whether the theory and the secondary literature of running a corporate event is in accordance with the practical application.

Report structure
Title page.
Summary.
Contents page.
Introduction.
Main body: Relate the theory to practise of a corporate event.
Conclusion. Please state the word count.
Bibliography.
Appendices.

Please ensure that you reference your work and include at least 15 references from various sources.
Please see page 25 for the marking criteria.
Areas to consider include: –

Client objectives
Corporate events
Initial planning
Invitations and guest arrival
Timing of the event
Room set up, lighting, photographer (if appropriate)
Menu and service
Beverage service
Staffing / rotas
Clear down
Corporate gifts
Debriefing
Health and safety
Event experience
Risk assessment (if covered)
Paperwork that is covered at the event/check lists
Supplies monitoring
Closing stock

 

 

ORDER THIS ESSAY HERE NOW AND GET A DISCOUNT !!!

 

You can place an order similar to this with us. You are assured of an authentic custom paper delivered within the given deadline besides our 24/7 customer support all through.

 

[order_calculator]