management of service operations

management of service operations

I have a business final on Wedensday 2-13, starting at 245 pm (midwest time/Chicago time) and have 2 and a half hours to complete it. If prepared right the exam can be completed within 2 hours. The exam is 40% simple math ( the math will be worked out,( you will just need to answer the question)such as marginal analysis, yield mansgement. The professor has provided examples and study guide. Cases included Cvs, southwest etc. Now the main thing is the communication I WILL need to communicate with the writer in the next couple of days and the writer more importantly needs ti be ready for the exam when I send it to them on 2/13 @ 245. Please message me so I could send study guide documentation and please be on call for my messages. Thank you! Ps this is not an essay, short answers.

OPMG 483 – Review for Final Exam
Topics Covered
? Definitions of goods vs. services.
? Trends in service industries.
? Target markets.
? Yield management.
? Scheduling via linear programming.
? Marginal analysis.
? Economies of scale and scale factor.
? Psychology and analysis of queuing systems.
? Layout.
? Manufacturing-like operating processes applied to service delivery.
? Line-balancing.
? Quality and productivity lessons.
? e-Services like call centers and FedEx.
? Examples from cases and readings.

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