Case in operations management

Case in operations management
Please see the attached files with the case, assignment questions, analysis, possible discussion questions.
Write 2-3 pages minimum. Use the Textbook and Cases Book for sources/references. Please absolutely no plagiarism.

Textbook: Operations Management 10th Edition by Heizer and Render. Prentice Hall Publishers.
Cases Book: Cases in Operations Management by Klassen and Menor. Sage Publications 2006 Edition.

Immediate Issue
Evaluate the proposals to improve service quality and make appropriate recommendations to the executive team.

Basic Issues
1. Service quality
2. Continuous improvement
3. Management of expansion in a service business
4. Queues and service processes
5. Cost-benefit analysis

Assignment Questions
1. Evaluate Blue Mountain’s service quality program. Do you agree with the approach taken by the company concerning service quality?
2. As dave Sinclair, what is your evaluation of the three SWOP proposals? What action would you take and why?

Include in responses answers in 2 discussion questions. Discussion questions will help to answer.

Please see the attached files with the case, assignment questions, analysis, possible discussion questions.
Write 2-3 pages minimum. Use the Textbook and Cases Book for sources/references. Please absolutely no plagiarism.

 

 

 

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