Acknowledgement letter

Acknowledgement letter

A few days ago your company sold a TV-set. Yesterday you received a complaint letter from the customer, informing that the TV-set is defective and asking to change the model. You are supposed to write an acknowledgment letter to the customer and confirm that you have received their letter. Also, you will replace the TV-set, if they send the TV-set back with the original bill.
To write an acknowledgment letter, you should:
1. Introduce yourself and start with the reason why you are writing.
2. Apologize for any inconvenience caused and explain how this could happen.
3. Promise to replace the TV-set and list the advantages of the new model.
4. Apologize again and express the hope to continue doing business with the customer.
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