Customer Service in a Diverse World

Use one of the Article Databases to locate one article discussing this week’s topic of “customer service in a diverse world.” The article can be on any topic covered in Chapter 8 of Lucas (gender roles, respect for elders, cultural diversity, etc.)

I picked gender roles in customer service.
https://bookshelf.vitalsource.com/#/books/1259590526/cfi/6/42!/4/188@0:35.2 page 287 is the textbook page in order to pull from.

here is the article in the APUS library to pull from:
http://ezproxy2.apus.edu/login?url=http://search.proquest.com/docview/1697191832?pq-origsite=summon

username – 4281111
password – Blue1960?

minimum of 300 words in APA format (intext citations with credible references)

Give a brief synopsis of the article.

2. How does the article relate to Chapter 8 and this week’s concepts?

3. What is your opinion of the article?

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