Prior to beginning work on this discussion, review , and review Chapter 1, Chapter 2, and Chapter 3 from the textbook, the lecture for Week 1, the , and the .

Think about the supply chain for Spoon University. Describe the different types of customers involved in the process. Distinguish among consumers, external customers, and internal customers.

Required Resources

Text

Evans, J. R., & Lindsay, W. M. (2017).  (10th ed.). Mason, OH: South-Western Cengage.

• Chapter 1: Introduction to Quality
• Chapter 2: Foundations of Quality
• Chapter 3: Customer Focus

Multimedia

VanguardScotland1. (2010, January 19). [Video file]. Retrieved from https://www.youtube.com/watch?v=edE0Cli943k

• This video lists and describes Demings famous 14 Points for Management and will assist you in your discussions this week.

Recommended Resource

Article

Platine, D. (n.d.). . Unpublished manuscript.

• This article provides information about the COPIS model where Customers buy Outputs made from Processes using Inputs received from S This reinforces the idea that the customer is the reason the business exists so we should be working to please the customer. This approach will be used throughout this course.