200 words

As the manager of a coding and billing department, you are accountable to both the physicians you bill for, as well as the patients you serve. Ensuring claims are processed in a timely manner is one of your top priorities. You manage a staff of 10 coding and billing specialists. Over the last year, their productivity has decreased, and you have noticed an increasing volume of absences, poor attitudes, and general disregard for completing claims in the usual timeframe.

• Summarize how you would approach discussing this performance issue with your staff.
• List two performance improvement or evaluation methods you could institute to correct the issues at hand.