Management and Control of Information Systems – Spring 2013

Management and Control of Information Systems – Spring 2013

Choose one topic among the three below and write a three-page executive report for a chief executive officer, who is either your superior or consulting client.

Topic #1 – Talent Development Plan for CIO
Ms. Rebecca Rapport is a mid-level IT manager at IVK Corporation. She has a bachelor’s degree in Engineering from an Ivy League university and has been working at IVK for the last 10 years. Her performance has been valued at an exceptional level throughout her tenure at IVK. Thus, she is regarded by many at IVK as a promising candidate for a Chief Information Officer position. While he considers her an executive material, Mr. Carl Williams, the CEO of IVK, worries that she does not have any business background in her credentials. Mr. Williams consults you about devising a talent development plan for Ms. Rapport. Your report has to have at least two options that Mr. Williams can accept. Also, make one recommendation for him and provide justification why your choice is the most effective alternative.

Topic #2 – Business Value of e*Logistics
Mr. Ari Bousbib, the President of Otis Elevator, requests you to evaluate the success of e*Logistics. He is concerned that e*Logistics, in which Otis has invested more than 8-digit dollars for the last several years, has indeed generated sufficient business value that justifies the substantial amount of investments and convinces the board of directors and the shareholders of e*Logistics’s success. List the business benefits that each of the five business areas in Otis now enjoys – Project Proposal, Sales Processing, Order Fulfillment, Field Installation, and Closing Activities. You do not need to quantify benefit factors you identify. However, your report should include intangible and/or long-term values for Otis as well. Use a Balanced Score Card to describe your justification.
Topic #3 – Improvement in Wyndham ByRequest
Mr. Ted Teng, the CEO and President of Wyndham International, consults you about improving its flagship ByRequest program for guest recognition and personalized accommodation service. In particular, he is interested in further improving the ByRequest program by augmenting the IT systems and infrastructures. Mr. Teng has been reading several news and magazine articles on business intelligence and mobile technologies, which fascinate him. He is asking how Wyndham International can utilize business intelligence and mobile technologies to make ByRequest more valuable to customers and more inimitable by the competitors. Your report should include at least two specific suggestions that Mr. Teng is willing to green-light. In addition, offer one recommendation and justify why your choice is the most cost-effective and implementable immediately amongst your suggestions.

 
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