Case Studies

Case Studies

As you start to research into possible case studies, and then later as you plan your report, you should keep a reflective log. This should chart the progress of your thinking during the course of the Semester. For instance, after each lecture session you should critically reflect on how the material presented helps you to identify issues relevant to the case studies under consideration. As you come across sources and possible case studies note these down, and then outline the reasons for continuing with some of them and discarding others. Bear in mind the requirements for part 2 of the assignment when compiling your log.
The reflective log details the progress of your thinking. Here are some ideas for what to include:
? written reflections
? annotated photocopied sections of relevant documents you have researched (do not include more than 20 pages in total of researched material in your submission)
? clippings and ideas collected from lectures and other sources
? notes/jottings and diagrams

Obvious questions to start the reflective process are: Why was this case study chosen? What issues does it exemplify? How can the module materials be applied to the case study ? e.g. ideas about risk, quality, management, security, usability, and so on. How could things have been done differently?

There are no definitive answers to these questions. You need to develop your own understanding!

The real value of this part of the assignment will be shown in the way in which it informs your formal report. You may reference sections of your log in the formal report.

 

 
Part 2 case studies

1. Case study: Thousands of children at risk after NHS computer fault (26 Feb 2006)
As many as 3,000 babies and toddlers may have gone without crucial vaccinations because a privatized NHS computer system has failed to monitor which children are due for jabs and whether they have received them.
The study (NHS computer fault Factors: A Revisit) analyses and identifies the failure factors of IT projects in the UK NSH.
An Observer investigation has found that the child health information system, introduced last summer as part of the government’s ?7 billion IT programme, has derailed the country’s entire vaccination programme, leaving health staff resorting to slips of paper to work out who needs immunising. Several women whose babies were stillborn have received letters asking them to take their babies for their first vaccinations.
Discuss each case study in the light of the NAO materials. For instance if a case study is from the public sector, how does its success/failure reflect upon the effectiveness of the NAO? Or did the case study predate the NAO, in which case have the relevant lessons been learned and incorporated into current practice and advice?

 

2. Case study: U.K. government hit with another large computer failure
DWP admits multiple fraud system failures 9 hours of disruption in 2010

IT system failures continued to plague the U.K. government this week, when as many as 80,000 civil servants working for the Department of Work and Pensions (DWP) had to deal with what is being described in the local press as the biggest computer crash in government history.
Microsoft Corp. and Electronic Data Systems Corp. (EDS) run the DWP’s network as part of a $3.8 billion information technology contract.
Discuss each case study in the light of the NAO materials. For instance if a case study is from the public sector, how does its success/failure reflect upon the effectiveness of the NAO? Or did the case study predate the NAO, in which case have the relevant lessons been learned and incorporated into current practice and advice?
case studies Formal Report word limit: 3500

Using your reflective log as a resource, write a formal report aimed at an academic audience to address the following topic areas:

 Outline the two case studies that you have selected ? explain why they were chosen. Then discuss the management and quality issues that they raise, relating these issues to the module materials, and research literature and sources;

 Discuss each case study in the light of the NAO materials. For instance if a case study is from the public sector, how does its success/failure reflect upon the effectiveness of the NAO? Or did the case study predate the NAO, in which case have the relevant lessons been learned and incorporated into current practice and advice?

 Discuss the ways in which the issues raised by both case studies could have been addressed in a more effective manner, relating these recommendations to the module materials and relevant literature, including the materials derived from the papers for discussion. Credit will be given for illustrating your answer with examples of how concepts and techniques introduced in the module or derived from your reading could have been applied to some of the management and quality issues you have identified in part (i).

 Demonstrate knowledge and understanding of a range of advanced and contemporary approaches to information systems management and quality.

 Analyse problems and scenarios objectively using appropriate concepts and techniques.

 Identify solutions to information systems issues by applying appropriate strategies, methods and techniques.

 Review and critically evaluate current perspectives, methods and strategies in information systems management and quality enhancement, relating them to the existing knowledge base in organisations.

 Demonstrate practical skills in information systems management and in the implementation and review of quality standards.

National audit Office [NAO]

Attached is an article from The Guardian (5 January 2008) which mentions a number of UK Government IT Failures. (NB The title of the article is ?Not Fit for Purpose?.) This mentions 5 different projects. For your assignment you need to look for examples of IS systems (failures or successes) in the private or public sectors, in the UK or elsewhere, which may or may not include one or more of those referred to in the article itself. Your aim is to select 2 case studies for use in the formal report ? see below.

You will also be directed to various materials published by the National Audit Office [NAO].

 

Discuss each case study in the light of the NAO materials. For instance if a case study is from the public sector, how does its success/failure reflect upon the effectiveness of the NAO? Or did the case study predate the NAO, in which case have the relevant lessons been learned and incorporated into current practice and advice?
1. Case study: Thousands of children at risk after NHS computer fault (26 Feb 2006) in UK.
As many as 3,000 babies and toddlers may have gone without crucial vaccinations because a privatized NHS computer system has failed to monitor which children are due for jabs and whether they have received them.
The study (NHS computer fault Factors: A Revisit) analyses and identifies the failure factors of IT projects in the UK NSH.
An Observer investigation has found that the child health information system, introduced last summer as part of the government’s ?7 billion IT programme, has derailed the country’s entire vaccination programme, leaving health staff resorting to slips of paper to work out who needs immunising. Several women whose babies were stillborn have received letters asking them to take their babies for their first vaccinations. Please read this article online: http://www.guardian.co.uk/society/2006/feb/26/health.medicineandhealth1
2. Case study: U.K. government hit with another large computer failure – DWP admits multiple fraud system failures 9 hours of disruption in 2010.
IT system failures continued to plague the U.K. government this week, when as many as 80,000 civil servants working for the Department of Work and Pensions (DWP) had to deal with what is being described in the local press as the biggest computer crash in government history.
Microsoft Corp. and Electronic Data Systems Corp. (EDS) run the DWP’s network as part of a $3.8 billion information technology contract. Please read this article online: http://www.computerworld.com/s/article/97853/U.K._government_hit_with_another_large_computer_failure

Your report should typically be 3500 words in length and should be presented professionally.

Whilst Descriptive narrative is necessary for this type of assignment, this is PhD level and we will be looking for evidence of research and critical evaluation. You will be expected to research appropriate literature and show evidence of this within your assignment.

A professional level of presentation is expected and marks will be deducted for poor quality of presentation

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