Competing on the Eight Dimensions of Quality”, by David A. Garvin
Competing on the Eight Dimensions of Quality”, by David A. Garvin
In, “Competing on the Eight Dimensions of Quality”, by David A. Garvin, Harvard Business Review, November-December 1987, eight critical dimensions of quality are proposed:
1. Performance
2. Features
3. Reliability
4. Conform
5. Durability
6. Serviceability
7. Aesthetics
8. Perception
write one sentence for each of the dimensions with your thoughts, ideas, and comments
• For each of the eight dimensions, using the project you selected, describe in one to 2 sentences how you would define the output of your project in terms of that dimension.
Write two more paragraphs that are an introduction and conclusion to this topic. Be sure to include your references and format your submission in APA format.
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