CVS’s Case
Case: CVS
Do a web search on CVS Pharmacy and their pharmacy order fulfillment process, and respond to the questions below.
Process design: Order fulfillment
What are the key features of the existing fulfillment process at CVS?
Does pharmacy fulfillment process improvement represent a significant (financial) opportunity for CVS?
What changes would you recommend to CVS’s pharmacy fulfillment process?
What IT changes, if any, would be required to implement your changes?
What general principles would you propose for process redesign based on your analysis of the CVS system?
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