Employee motivation in the service sector is achieved by both charismatic leadership and the application of motivation theories Instructions:

define leadership; link to leadership theory:train(nature)/behavioural,contingency, situational (nature) & styles of leadership.
Could link to 2 personality types – focusing on traits (what is charisma?)- which theories on personality could i link to? (nomothetic (nature)/ Idiographic (nature)
Discuss pros & cons of perspectives & how it can help answer your question.
Relate to service industries (fictional or real life but evidence)

Define motivation & what motivates people; 2 main perspectives- X & Y (MacGregor)
Link to Maslow/Alderfer ERG/ Herzberg, McClleland etc.Discuss pros & cons of both perspectives & how it can help answer your question. Relate to service industries (fictioal or real life but evidence)

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