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Case Study

Volunteers deserve assurance that what they are doing is needed. Recognition of their contributions should be a part of the formal and informal operations of any volunteer management program. This helps create a motivating climate, which can improve volunteer retention.

As executive director at literacy organization, you learned that the attrition rate you’re your volunteers started to climb, from five percent after its first 12 months to 20 percent by the end of its second year. Your board knew something needed to be done about the situation, but the members are unsure what action to take. The belief is held that if they had sufficient time or money to put together an elaborate volunteer recognition program, they would.  

Discussion

How would you proceed in the above stated case study?

How has volunteering been changing with the changing times?

Is managing volunteers different from managing paid employees? Why or why not?