lnterpersonal Communication Portfolio

lnterpersonal Communication Portfolio

1.) An overview ofinterpersonal communication With reference to a specific model ofinterpersonal communication, explain the key elements that are involved in interpersonal communication. Draw particular attention to factors that will enhance/impede effective interpersonal communication. Where appropriate, referto key theories or principles that underpin interpersonal communication.

2.) An assessment ofthe impact of interpersonal communication on managerial effectiveness in hotels (800 words max.) With specific reference to the academic literature related to interpersonal communication in hotels, provide an evaluation ofthe impact ofinterpersonal communication on managerial effectiveness in hotels, paying particular attention to:

a. A manager’s ability to effectively manage and motivate individuals and teams.

b. An employee’s ability to effectively deliver quality service to guests.

3.) Transcripts of effective interpersonal communication Read the two transcripts of hotel conversations that are included at the end ofthis assignment guide. One is a manager-employee conversation, the other is an employee-guest conversation. Each ofthe conversations is an example of poor interpersonal
communication. Re-write each ofthe transcripts (using the same formatting as the originals) to reflect what a good example of interpersonal communication would look like.

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