M3A2

Case Study When members were recruited for the improvement project, they were told that the team’s work would be additional to their regular work responsibilities by that they had to treat team activities as a high priority.  They were expected to complete the team assignments on time and were required to attend meetings.  Despite being aware of these clear expectations, by the third week of the project, team members started arriving late to meetings, making excuses for not having completed their assigned tasks, and neglecting to return the leader’s phone calls.   1.  If you were the team leader of the group described in the case study above, how would you refocus and re-motivate the team toward achieving the improvement goal?

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