M5A1 Performance Improvement Tools
Discussion Board Topic: This week you read about “The Five Whys”. Watch the following video to learn more. Using the “5 Why’s” to ID the root cause of problems in healthcare.mov https://www.youtube.com/watch?v=OaeSq6kCYcM
In this discussion, explain how you would use “The Five Whys” in the following scenario:
Last month, the Electronic Health Records system was down for over 12 hours. This lead to many departments getting behind on their work and many performance goals NOT being met.
As CEO of Hospital XYZ you have a one-on-one meeting with the IT Director and his staff. How would you use “The 5 Whys” in this situation?
Textbook information: Chapter 6
Spath, Patrice. Introduction to Healthcare Quality Management, 2nd edition. Health Administration Press . 2013. ISBN-13: 978-1-56793-593-6
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