Reverse Logistics-Research paper

Order Description

My research paper is on using reverse logistics as a new avenue of income for a corporation.

My proposal:

In today?s market, the need to achieve sustainability and meet consumer service demands have prompted companies to start focusing on reverse logistics. Reverse logistics can lead to more efficient relationships with supply chain partners, improve profits through reduced costs, and improve other efficiencies while achieving higher recovery rates for returns. The characteristics of reverse logistics are different from their manufacturing counterpart. Reverse logistics is defined as ?The process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods, and related information from the point of consumption to the point of origin for the purpose of recapturing or creating value or proper disposal (1).?

Reverse logistics includes retrieving, handling, storage, transportation, inspection, repair, repackaging, refunds, and customer service. The first and most important step is the retrieval of the product. Distributors and customers must have precise communication to expedite the product back to the facility. The product then gets inspected and organized. When the product is examined it will be determined what products can be saved, remanufactured, resold or disposed. The challenge here is
to model the system so that it can facilitate both manufacturing and remanufacturing for the supply chain network. In other words we need to realistically design a process that will produce value flow in both directions.

The goal of this project is to develop a supply chain process that uses reverse logistics, while complimenting forward manufacturing production, for the purpose of achieving economic success. In order to develop this process I will be looking at several ways to implement total quality management (TQM) in a manufacturing setting. By using metrics monitoring customer service, operations, returns, restocking, and recycling. With these metrics, I will look to predict outcomes from the result of TQM and develop a strategic plan to implement reverse logistics.

The expect results from implementing a reverse logistic strategy are:

? Increasing speed of production, reducing costs (transportation, administrative, and aftermarket maintenance, repair and replacement), retaining customers by improving service goals and meeting sustainability goals.

? Add more value by extracting materials from used/returned goods instead of wasting manpower, time and costs of raw materials involved in the original supply chain.

??? Improve customer satisfaction and loyalty by using metrics to track defected goods and repairs.

It will be shown that reverse logistics can provide valuable information on how to make improvements in the manufacturing process, develop better customer service, and

recycle material which will lower cost. The required resources for this project are developing a useful strategy for implementing reverse logistics in a standard manufacturing facility, developing a metric system to track customer returns and feedback, and installing a recycling process to improve overall supply chain costs.

Milestones:

01/31/13 Develop Abstract for Reverse Logistics research

02/28/13 Collect all data and references

03/29/13 Complete rough draft of project

04/24/13 Complete project

I need 5 or so references, using a couple from these.

https://www.ups-scs.com/solutions/white_papers/wp_reverse_logistics.pdf

https://www.rlec.org/reverse.pdf

Class :
CATALOG DESCRIPTION:
Prerequisite: Completion of a 9/10 cr. hr. specialty area in either Architectural or Manufacturing Sciences. Students work on research projects utilizing skills and knowledge from prior courses in the program. Projects performed, when possible, for local industry or architectural/construction firms. Lecture and Laboratory. (Course Fee)

REQUIRED TEXTS:
None

COURSE OBJECTIVES:
? Students show technical competency in their area of expertise
? Supporting evidence for the project is prepared in a professional manner
? Project manual is free of errors in content and grammar
? Presentation explains project clearly and concisely

COURSE TOPICS: Independent upon the project chosen by the student

GRADING and GRADES BREAKDOWN:

Proposal 15 points A 100% – 90%
Final Product 30 points B 89% – 80%
Project Manual 30 points C 79% – 70%
Presentation 25 points D 69% – 60%
F Less than 60%
Total 100 points

Note: AMS 490 is a Pass / Fail Class where you must receive at least a 70% in the class to pass the course.

PROPOSAL Content and Evaluation Criteria:
Proposal points covered (II-IX)
Timely submission
Number of resubmits
Overall quality, depth, and degree of professional content

Final Product / Project:
Quality of work
Degree of technical competency demonstrated
Complexity of final product
Adequate evidence submitted

Project Manual Content and Format:

? Introduction
? Research or Investigation related to the project
? Methodology to solve the project problem
? Results including benefits
? Conclusions
? Appendices including weekly reports and related deliverables

Criteria for Manual Evaluation:
? Clarity and depth of information presented
? Completeness
? Followed APA style for figures, tables, captions and references
? Spelling, grammar and mechanics
? Written in 3rd person

Presentation Content and Criteria for Evaluation:
? Limited to 10 to 15 minutes
? May use power point format
? Oral presentation skills (timing, pace, demeanor and eye contact)
? Organization of information
? Professional quality of the material and presentation itself.

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