The cars agent maintenance department customers waiting time at company (x) , the current situation that the costumer waiting time may reach 3 hours and we need to achieve 1 hour maximum. Random samples been collected and monitored

Assignment Requirements

 

I want a writer who is a specialist in SPC

 

PLEASE, find attached two samples of previous assignments which been corrected by the lecturer last year as well as the instruction of the assignment itself .Kindly ,i want to choose optional (A) also please follow the following plan and structure when you writing the assignment:

The title:

The cars agent maintenance department customers waiting time at company (x) , the current situation that the costumer waiting time may reach 3 hours and we need to achieve 1 hour maximum. Random samples been collected and monitored

The plan will be as follow:

– Introduction

– Background The maintenance department waiting time (customers satisfaction) waiting time problem in maintenance department

– Calculate systematic random samples for customers waiting times in different days maintenance department receptionist.

– Enter the data in spreadsheet, Calculate Mean and demonstrate it in Bar chart/histogram

– Barito chart 20:80 if there is special car/problem with high waiting time may affect overall waiting

– Root Cause Analysis (Fishbone diagram) (4Ps)

– Demonstrate in Control Chart the rang then the mean to check the limits, Recalculate controllable values and capabilities.

– Looking for Benchmark maintenance customers waiting time as to check our time control.

– Brainstorming recommendations

– Priorities the improvement recommended solutions and its estimated applicability and results in the car maintenance workshop.

Thanks a lot.

 

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