Whole Food Market

ABC Company and Whole Foods Market have decided they want to do an Organizational Diagnosis to determine how
various aspects of Whole Foods Market are aligned such as inputs, resources, productivity, throughput
effort, outputs, performance, strategy, etc. They want to know if there are any significant issues at Whole
Foods Market and how these issues might affect its integration into ABC Company.

REQUIRED READING:

Download and read this white paper by Falletta about OD models. Salvatore Falletta, President and CEO of
Leadersphere, has written a white paper that reviews several commonly used models of organizational
diagnosis. We will be using several of these models in conducting your integrative Case project. The
relevant part of this paper in terms of this class is the first 31 pages. The last part of the paper (pp.
32-43) deals with the theoretical foundations of the Burke & Litwin model, Falletta?s Organizational
Intelligence Model, and reading that is optional. We are not covering Falletta?s Organizational Intelligence
Model.

Falletta, S.V. (2005) Organizational Diagnostic Models: A Review and Synthesis. Retrieved 6/6/12 from
http://www.leadersphere.com/img/OrgmodelsR2009.pdf

Falletta provides an overview of Open Systems Theory (OST) in his paper (pp. 8 & 9). Keep in mind that
OST is not an OD model, but rather is a basis for most of the later models. For a deeper understanding, go
to the following optional reading and read about systems, systems thinking, and organizations as open
systems. You will see that businesses are not unlike living organisms. They depend on the environment for
sustenance. They are comprised of multiple, mutually dependent parts. And they affect the environment in the
course of their daily activities. Open systems theory provides valuable insights into organizations.

Optional Reading: National Defense University, Systems Thinking and Learning Organizations, Retrieved 6/6/12
from http://www.au.af.mil/au/awc/awcgate/ndu/strat-ldr-dm/pt1ch4.html

Review Case Analysis since it is so important in this final course. The purpose of a Case is to show that
you have thought critically about the subject matter that you are learning AND to make an argument for a
Claim about the specific situation in the Case assignment. Stephen Toulmin has developed an Argument
Methodology that is very useful in Making a Case. To review Case Analysis and Toulmin’s Argument
Methodology, go to Making a Case page.

CASE 2 ASSIGNMENT:

There is some disagreement in the Executive ranks as to which OD method or model should be used. Some
executives have familiarity with a couple of models, but it seems to be only based on what they have read or
heard about. So you need to explore some models and determine their strengths and weaknesses. And ultimately
you need to recommend which one is best for using at Whole Foods Market. As part of making that
determination, you will also need to identify several critical issues facing Whole Foods Market.

The executives want you to include the 7S model, the Congruence Model, and the Burke-Litwin Model in your
analysis. And I want you to pick three or four more models to include as well ? so we have a well-rounded
group of OD models.

Prepare a report in which you include the following:

For each of the models you are analyzing (six or seven), a brief overview of what the model does.
Clearly identify the strengths and weaknesses of each model.
Identify and discuss two or three issues that Whole Foods Market is facing.
Determine which model you think is the best model to use.
Make a recommendation as to which model should be used, I expect you to Make a Strong Case. Explain why your  selection would be the best choice. Explain how the recommended model can be used to help diagnose the  issues you have identified.
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