Statistical Quality Control-Signature Case Study

Signature Case Study
Case: Deutsche Allgemeinversicherung (DAV)
Requirement: Submit One Report needs At least 1200 words and One Presentation PPT, APA format and reference. In analyzing the case, please read case carefully and answer the following questions.
Note: Case study and textbook material (Fundamentals of Quality Control and Improvement) attached in files.
    Why is DAV using SPC? What are the primary challenges in applying Statistical Process Control to a service industry compared with manufacturing?
    If you were to explain the concept of a p-chart to a group of bank tellers without background in SPC, in about 15 minutes, how would you do it? Explain briefly.
    How large should each sample be for the experiment Schoss and Kluck describe on page 7?
    The first 12 weeks of data in Exhibit 4 represent the diagnostic period for the Policy Extension Group. What are the 3-sigma control limits for the process? In which of the subsequent weeks is the process out of control (if any)?
    Develop specific implementation plans for solving the problems facing Annette Kluck that are described on pages 8-9 of the case.
    How would you now begin improving the performance of the operation?
Note: Dont forget to include an executive summary at the beginning of your report and to prepare a 15-20min presentation to convince upper management of your recommendations.

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